Terms & Conditions

1. Who we are

These terms govern your use of this website and any holiday you book through it from Raizada World Holidays Pvt. Ltd. ("we", "us"), registered at MMB1/193, Sec B, Sitapur Road, Jankipuram, Lucknow 226021. By making a booking you confirm that you have read and accepted these terms on behalf of everyone travelling on that booking.

2. Booking and confirmation

A booking is a request until we confirm it in writing. Confirmation follows receipt of the advance amount shown at checkout and confirmation of availability from our suppliers. Prices quoted are per person on twin-sharing occupancy unless the package states otherwise, and are held only for the period stated at the time of quoting.

Where a departure sells out or a supplier withdraws availability after you pay, we will offer the nearest alternative departure or a full refund of everything you have paid.

3. Prices, taxes and what is included

Package prices include the inclusions listed on the package page and the goods and services tax applicable to tour operator services. They exclude anything listed under exclusions, along with personal expenses, tips, and costs arising from delays outside our control.

Prices may change before your booking is confirmed if government taxes, fuel surcharges or currency rates move materially. Once confirmed, the price is fixed except where a government levy changes.

4. Payment

You may pay the full amount at the time of booking, or the advance percentage shown at checkout with the balance due before the date stated on your confirmation. Bookings with an unpaid balance after that date may be cancelled and the cancellation charges in our refund policy will apply.

5. Passports, visas and health

You are responsible for holding a valid passport, the correct visas and any vaccinations required for your itinerary. We will tell you what is needed and can assist with visa applications, but the grant or refusal of a visa is entirely at the discretion of the relevant authority. A refused visa is treated as a cancellation by you.

6. Changes by us

Itineraries occasionally change for reasons beyond our control — weather, strikes, political conditions, hotel overbooking or transport rescheduling. Where this happens we will provide an alternative of comparable standard. Minor changes do not entitle you to a refund; a significant change to your itinerary does entitle you to cancel with a full refund of amounts paid to us.

7. Changes and cancellations by you

Cancellations must be made in writing through your account or by email. The charges that apply are set out in our refund and cancellation policy, which forms part of these terms.

8. Insurance

Travel insurance is strongly recommended on every trip and is mandatory for destinations that require it as a condition of entry. We can arrange cover; if you arrange your own, we may ask to see it.

9. Our liability

We act as a booking agent between you and the airlines, hotels, transport operators and guides who deliver your holiday. We select our suppliers carefully and are responsible for that selection, but we are not liable for loss or injury caused by circumstances outside our reasonable control, including acts of God, war, civil unrest, epidemic, and the acts or omissions of a supplier acting outside our instructions.

10. Conduct

We may end the holiday of any traveller whose behaviour endangers others or causes serious disruption, without refund and without liability for onward travel costs.

11. Complaints

Tell your tour manager or call our support line while you are still travelling — most problems can be fixed on the spot. If a matter remains unresolved, write to us within 28 days of returning and we will respond within 14 working days.

12. Governing law

These terms are governed by the laws of India and the courts at Lucknow have exclusive jurisdiction over any dispute arising from them.